Front desk / phone assistant script

Verbal Text-Message Opt-In

Read exactly, once per caller, before enrolling them · Independence OS Clinic Messaging Program

"Would you like to receive text messages from [Clinic Name] at this number? These are appointment reminders, appointment request confirmations, prescription refill request status updates, and replies from our clinic's assistant or staff when you text us. You may receive up to 4 standard outbound messages per month. You may receive additional replies when you message us. Message and data rates may apply. Reply STOP anytime to stop, or HELP for help. Our privacy policy and terms are at independenceos.ai/terms. Do you agree to receive these messages?"

If the caller says yes: confirm their mobile number, note the date/time, and enroll them.
If the caller says no or is unsure: do not enroll them. Continue the call normally — nothing else changes.
Never ask this as part of scheduling, intake, or any other required step.